Get help

The more of this you include, the faster the answer comes back — we can usually fix a problem on the first reply when we have all of it.

• The email address on your LinkCargo account and your company name.
• The reference of the record involved — quote, booking, or shipment number.
• What you expected to happen, and what happened instead.
• Whether you were on the web portal or the mobile app, and on what device.

LinkCargo accounts are provisioned inside the portal, not from the app store. Anything that creates, changes, or removes access goes through the person nominated as your company’s LinkCargo Lead, or through a LinkCargo administrator. Support can help if your Lead is unavailable.

Creating a new user for your company

Your company’s LinkCargo Lead, or a LinkCargo administrator.

Changing a name, role, or company details

Your company’s LinkCargo Lead, or a LinkCargo administrator.

Disabling or removing a colleague’s access

Your company’s LinkCargo Lead, or a LinkCargo administrator.

Deleting your own account

Your LinkCargo Lead or an administrator, or email support@linkcargo.app from your account address.

Resetting a forgotten password

Use “Forgot password” on the sign-in screen — the reset link is emailed to you and expires in one hour.

Google and Apple sign-in work only when the Google or Apple ID uses the same email address as your LinkCargo account, because the account already exists before you first sign in. With Sign in with Apple, choose Share My Email — a hidden relay address can never match your work account.

Locked out entirely? Use Forgot password first, then write to us if the reset email does not arrive.

Requests to access, correct, export, or delete your personal data — and any question about how LinkCargo handles it — go to the same address. What we collect and why is set out in full in our privacy policy, including how to have your account deleted.

For a suspected security issue or a suspected unauthorised sign-in, email support@linkcargo.app with “Security” in the subject line and we will prioritise it. Do not include passwords in the message.